Thistle Home Improvements Group

"Extremely disappointed with this company and their lack of customer care. I raised concerns about the embellishment boards above my windows from the beginning and was assured that they did not need to be replaced because the windows could always be changed from the inside. Trusting their expertise, I accepted their advice. Later, when scaffolding was erected around my property, I immediately called the company and pointed out that this was the perfect opportunity to replace the boards. Despite having easy access and despite my request, they refused. As a result, I am now facing around £2,000 in costs for each side of the house, leaving me with a total bill of approximately £4,000 to correct a problem that could and should have been addressed when the work was being carried out. What frustrates me most is that I feel the company chose to do the work that suited them, rather than what was in my best interests as a customer. I relied on their advice and gave them every opportunity to resolve the issue when access was available, but they chose not to. I have been left with unnecessary stress, inconvenience, and a significant financial burden because of their refusal. I trusted their expertise, but I now feel completely let down. I would strongly advise anyone considering this company to get every assurance in writing and to make sure that all concerns are dealt with before the work is signed off."

"Poor experience in shop. Staff not knowing the price of a sink and moaned he would need to look up a book to find it and they dont sell like that only come out to give full installtion price. Very dissapointing indeed. Some people can fit their own items."

"We got Thistle to build our sun lounge recently,and can confirm the standard of workmanship with all trades was first class, with a great team of people. we can thoroughly recommend their work for sure. Alan & Eileen"